Event sync between Archive Manager & SRM very slow with CORBA "DOES_NOT_EXIST" exception found in Spectrum Tomcat log

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

After running repmgrInitalizeLandscape.bat script to Initialize the SRM database, SRM may be polling the landscapes for Events, however the polling is taking a very long time. Checking the Last Event Time on OneClick Report Manager configuration web page for "Spectrum STATUS" shows this time increase at a very slow rate. 

Environment

Release: All Supported Releases
Component: SPCRPT - Spectrum Report Manager

Cause

An Exception is seen in the Tomcat log: 

Sep 26, 2017 01:26:18.361 (SRM/LandscapeManager/LandscapeThread_0) (SRM_Events) - (ERROR) - Expection occurs while retrieving events for core1. retrying in cycle Caused by: exception com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumException { 
com.aprisma.spectrum.core.idl.CsCError.CsCError_e error=DOES_NOT_EXIST,
java.lang.String messageFormatID="CsCEventDomain.getNextEventListByAttrFilter.requestID.DOES_NOT_EXIST", 
com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue[] messageValueList={

union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue { java.lang.String textString="CsEventDSrvc.cc" },
union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue { java.lang.String textString="%I% %G% %U%" },
union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue { int intValue=958 },
union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue { java.lang.String textString="core1" },
union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue { int intValue=0 },
union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue { java.lang.String textString="core1/CsCEventDomain" },
union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue { int intValue=100061 }} 
} 
at com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumExceptionHelper.read(CsCSpectrumExceptionHelper.java:40) 
at com.aprisma.spectrum.core.idl._CsCEventDomainStub.getNextEventListByAttrFilter(_CsCEventDomainStub.java:1457)
at com.aprisma.spectrum.app.repmgr.dc.event.EventDataModel.getEvents(Unknown Source) 
at com.aprisma.spectrum.app.repmgr.dc.event.EventPoller.doHandleEvents(Unknown Source)
at com.aprisma.spectrum.app.repmgr.dc.event.EventPoller.handleEvents(Unknown Source)
at com.aprisma.spectrum.app.repmgr.dc.event.EventPoller.initEventHandling(Unknown Source)
at com.aprisma.spectrum.app.repmgr.dc.landscape.LandscapeManager.setupEventPoller(Unknown Source)
at com.aprisma.spectrum.app.repmgr.dc.landscape.LandscapeManager.access$100(Unknown Source)
at com.aprisma.spectrum.app.repmgr.dc.landscape.LandscapeManager$LandscapeThread.run(Unknown Source)

Resolution

To resolve this, do the following:

1. On OneClick server, edit the web.xml file located under the  $SPECROOT/tomcat/webapps/spectrum/WEB-INF/ directory.

2. Find the following lines within the file: 

<context-param> 
<param-name>com.aprisma.spectrum.app.repmgr.dc.event.ForceEventPolling</param-name>
<param-value>false</param-value>
     <description>
           Enabling Event polling forcefully after CORBA DOES_NOT_EXIST exception
     </description>
</context-param> 

Change: 

<param-value>false</param-value> 

to 

<param-value>true</param-value> 

3. Save the file. 

4. Restart Spectrum Tomcat service 

Additional Information

Event Storage Best Practices