"Agent installations are missing" after 6.x upgrade

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Article ID: 8423

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Updated On:

Products

CA Release Automation - Release Operations Center (Nolio) CA Release Automation - DataManagement Server (Nolio)

Issue/Introduction

During upgrade, following error shows up: "Agent installations are missing, please contact your System Administrator or our Supportservice"

This error message is present on the main RA webpage, in the space where "Download Agent Setup" menu and button used to be. 

Cause

Somehow the agent images were not copied over to the proper directories on the NAC.

Environment

RA 6.x after upgrade

Resolution

The NAC holds the agent installation files in 2 places: RA_HOME/scripts and RA_HOME/webapps/nolio-app/apps 
Verify that the nolio_agent* files (as present in the ./agents dir on the 6.4 installation image) are present in both locations. 
If not, copy them over.