Agent's connection with Application Server fails

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent

Issue/Introduction

Command "autoping -M <Machine Name> -S" fails with the following error:

CAUAJM_I_50023 AutoPinging Machine [Machine Name] 

CAUAJM_I_50031 Checking the Agent's connectivity to the Application Server. 

CAUAJM_E_50037 ERROR: Agent failed to communicate with Application Server. 

CAUAJM_E_50041 ERROR: Agent returned <ApiExceptionWithInfo, CAUAJM_E_10045 An invalid encryption key was specified.>. 

CAUAJM_E_50281 AutoPing from the Scheduler WAS NOT SUCCESSFUL. 

 

CAUAJM_E_50037 ERROR: Agent failed to communicate with Application Server. 

CAUAJM_E_50041 ERROR: Agent returned <ApiExceptionWithInfo, CAUAJM_E_10045 An invalid encryption key was specified.>. 

CAUAJM_E_50283 AutoPing from the Application Server WAS NOT SUCCESSFUL. 

 

Cause

After making sure that the correct encryption type and key are in place, it looks like the failure is caused by inappropriate environment settings.

Resolution

Check that the agent's startup script waae_agent-WA_AGENT has the appropriate settings for PATH and LD_LIBRARY_PATH/LIBPATH.

Start up the agent using the waae_agent-<Agent Name> startup script or  the "unisrvcntr start/stop" command.