Error occurs in CA Identity Manager during Lync account creation, Error occurred while setting Lync User attributes: Management object not found for identity "%USER_AD_DN%"

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Risk Analytics
• CA Secure Cloud SaaS - Arcot A-OK (WebFort)
• CLOUDMINDER ADVANCED AUTHENTICATION
• CA Secure Cloud SaaS - Advanced Authentication
• CA Secure Cloud SaaS - Identity Management
• CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

An error occurs in CA Identity Manager during Lync account creation:

Error occurred while setting Lync User attributes: Management object not found for identity "%USER_AD_DN%". 

Environment

Release:
Component: IDMGR

Resolution

Identity Manager 14.01+ contains a fix for this problem by using a timeout.

If this is still occurring in your environment on Identity Manager 14.01+ please perform the following steps:

Ensure that you're using the the original "W2kNamespace.dll" which came with the product and then follow the below steps and retest: 

 

Step 1: Stop the C++ Connector Server (i.e im_ccs) service. 

Step 2: Place original dll "W2kNamespace.dll" which came with product back in place. 

Step 3: Set environment variable "ADS_LYNC_OPERATION_DELAY" to an appropriate value (value is in seconds) For example, the value 120 would be a 2 minute delay, the value 300 would be a 5 minute delay. 

Step 4: Start the C++ Connector Server (i.e im_ccs) service.

NOTE: If you are running 12.6 version of IM, this has been back ported to IM12.6SP8CR2. If an upgrade to SP8CR2 is required, please do so and follow the above same steps.