Datamaker error: Failed to create mac.tmp file

Products

• CA Test Data Manager (Data Finder / Grid Tools)

Issue/Introduction

While trying to launch Datamaker, I am receiving the following error message:
Failed to create file C:\Users\<username>\AppData\Local\Temp\mac41-763-12716.tmp. 

Environment

CA Test Data Manager (TDM)- Datamaker

Cause

If your machine user does not have admin or write/create privileges, then these restrictions will prevent the mac.tmp file from being created. 

Resolution

You will need to have admin or write/create privileges granted to your user. Your internal IT team will be able to do this. Once permissions are granted, Datamaker will able to launch.

 

To manually create this file, you can run the following command:
C:\Windows\System32\getmac.exe > C:\Users\<username>\AppData\Local\Temp\mac41-763-12716.tmp

Additional Information

If you experience any further issues, please open a support case by going to https://support.broadcom.com