Unable to establish SSH connection with AIX hosts, using 'Run SSH Command'

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Trying to run a process using the "Run SSH Command" operator with '.*$ ' to target servers AIX Oprating System, may return errors like these:

"', which did not match prompt: '.*$ '
2017-10-09 12:07:36,793 ERROR [com.optinuity.c2o.servicegroup.netutils.RemoteCommandsServiceOperationRunner] [8d-05092deceb98] Unable to get the user prompt after login."

Cause

The character '$' is interpreted by regex, so it may have something to tell the command do NOT interpreter the '$'.

Environment

ITPAM 4.3.xAIX Operating System

Resolution

In "User Command Prompt" just use: ".*\\$ ". 

Using the '\\', the '$' character will not be interpreted by regex.

Additional Information

Setting the user command prompt in the "Run SSH Command" operator

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