Cognos application has abnormal popup windows after instrumentation with APM Java Agent.

Article Id: 8393

Status: Published

Updated On: 14-02-2018 08:17

Legacy Id: TEC1981021

Products:

CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE

Issue/Introduction:

Once the Cognos application is instrumented with the APM Java Agent, the application UI behaves very differently. New pop-ups appearing now while using it. These never appeared before.

Environment:

Cognos 10.2 instrumented by 10.x APM Agent

Resolution:

This is caused by a problem with HTTPServletTracing interfering with the UI.

To disable HTTPServletTracing:

1. Edit the file "toggles-typical.pbd" (or "toggles-typical-NoRedef.pbd" if the noRedef version of the agent is being used)

2. Change the line

TurnOn: HTTPServletTracing

to:

#TurnOn: HTTPServletTracing

3. Save the file, and restart the application.