Cognos application has abnormal popup windows after instrumentation with APM Java Agent.

Products

• APP PERF MANAGEMENT
• CA Application Performance Management Agent (APM / Wily / Introscope)
• CUSTOMER EXPERIENCE MANAGER
• INTROSCOPE

Issue/Introduction

 Once the Cognos application is instrumented with the APM Java Agent, the application UI behaves very differently. New pop-ups appearing now while using it. These never appeared before.

Environment

Cognos 10.2 instrumented by 10.x APM Agent

Resolution

 This is caused by a problem with HTTPServletTracing interfering with the UI.

 To disable HTTPServletTracing:

 1. Edit the file "toggles-typical.pbd" (or "toggles-typical-NoRedef.pbd" if the noRedef version of the agent is being used)

 2. Change the line

  TurnOn: HTTPServletTracing 

 to: 

 #TurnOn: HTTPServletTracing 

 3. Save the file, and restart the application.