"You don't have authorization to view this page" and "HTTP ERROR 403" When Logging into CA Service Catalog 14.1 Cum 2 or later

Article Id: 8380

Status: Published

Updated On: 18-06-2018 07:58

Legacy Id: TEC1465331

Products:

CA Service Catalog , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

When we login on CA Service Catalog using Google Chrome, the following appers:

Access to <service catalog server hostname> was denied
You don't have authorization to view this page.
HTTP ERROR 403

Cause:

CORS has not been configured with the post installation steps or is incorrect.

Environment:

Service Catalog 14.1 Cumulative 2 and later

Resolution:

Configure web.xml and set Catalog and USS hostname following steps in the link below:

https://docops.ca.com/ca-service-management/14-1/en/implementing/implementing-ca-service-management-14-1-02/post-installation-tasks/post-installation-steps-for-ca-service-catalog#PostInstallationStepsforCAServiceCatalog-EnableCORSfilter

Note: Hostname configuration in web.xml is case sensitive.