"You don't have authorization to view this page" and "HTTP ERROR 403" When Logging into CA Service Catalog 14.1 Cum 2 or later

Products

• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When we login on CA Service Catalog using Google Chrome, the following appers:

Access to <service catalog server hostname> was denied
You don't have authorization to view this page.
HTTP ERROR 403

Cause

CORS has not been configured with the post installation steps or is incorrect.

Environment

Service Catalog 14.1 Cumulative 2 and later

Resolution

Configure web.xml and set Catalog and USS hostname following steps in the link below:

https://docops.ca.com/ca-service-management/14-1/en/implementing/implementing-ca-service-management-14-1-02/post-installation-tasks/post-installation-steps-for-ca-service-catalog#PostInstallationStepsforCAServiceCatalog-EnableCORSfilter
 

Note: Hostname configuration in web.xml is case sensitive.