AD Endpoint shows incorrect encoding for Spanish character

Article Id: 8376
Status: Published
Updated On: 14-02-2018 07:56
Legacy Id: TEC1329272
Products:
CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On
Issue/Introduction:

Problem with the Active Directory and Oracle endpoints 

Both are showing incorrect encoding character (ñ) into the last name field. 

The Global User names  are  Spanish, Latin American names. 

Cause:

Custom code reading the data from Oracle Table and sending the lastname value encode in ANSI to ADS and Oracle Endpoint which display unreadable character value.

 

Environment:

IDMGRProduct Release =12.6Problem with the Active Directory and Oracle endpoints Both are showing incorrect encoding character (ñ) into the last name field. The Global User names are Spanish, Latin American names.

Resolution:

Customer changed the custom code to use encode in UTF-8 instead ANSI.

Additional Information:

https://docops.ca.com/ca-identity-manager/12-6-8/EN/configuring/user-console-design/ca-identity-manager-localization/how-to-configure-support-for-localization/change-the-jboss-server-xml