AD Endpoint shows incorrect encoding for Spanish character

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Risk Analytics
• CA Secure Cloud SaaS - Arcot A-OK (WebFort)
• CLOUDMINDER ADVANCED AUTHENTICATION
• CA Secure Cloud SaaS - Advanced Authentication
• CA Secure Cloud SaaS - Identity Management
• CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

Problem with the Active Directory and Oracle endpoints 

Both are showing incorrect encoding character (ñ) into the last name field. 

The Global User names  are  Spanish, Latin American names. 

Environment

IDMGRProduct Release =12.6Problem with the Active Directory and Oracle endpoints Both are showing incorrect encoding character (ñ) into the last name field. The Global User names are Spanish, Latin American names.

Cause

Custom code reading the data from Oracle Table and sending the lastname value encode in ANSI to ADS and Oracle Endpoint which display unreadable character value.

 

Resolution

Customer changed the custom code to use encode in UTF-8 instead ANSI.

Additional Information

https://docops.ca.com/ca-identity-manager/12-6-8/EN/configuring/user-console-design/ca-identity-manager-localization/how-to-configure-support-for-localization/change-the-jboss-server-xml