CA Spectrum Serivce Manager dasboard missing

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Article ID: 8365

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Updated On:

Products

CA Spectrum

Issue/Introduction

CA Spectrum Serivce Manager Dasboard missing

Cause

The user needs to be assigned a Service Manager license with privileges and they should have Service Manager Role assigned. 

 

Environment

Release:
Component:

Resolution

Go to the OneClick consle

> Select the users tab & select the Users List tab 

> In the Component Detail panel, click on the Licenses tab

>  Verify if the Service Manager license is selected for the users or group.

> If its not selected then select, logout & login back to see the Service Dashboard.