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A blank page is displayed after uninstalled a hotfix
Article ID: 8359
CA Application Performance Management Agent (APM / Wily / Introscope)INTROSCOPE
After uninstalled a hotfix, a blank page is displayed when accessing to WebView.
Release: CEMUGD00200-10.5-Introscope to CA Application-Performance Management-Upgrade Mai Component:
Clear the cache on Enterprise Manager:
1. Stop the Enterprise Manager 2. Delete all directories / folders in <EM_HOME>/product/webview/configuration (do NOT delete the config.ini) 3. Delete all directories / folders in <EM_HOME>/product/enterprisemanager/configuration (do NOT delete the config.ini) 4. Delete all contents in <EM_HOME>/work 5. Clear the appropriate browser cache 6. Start the Enterprise Manager