A blank page is displayed after uninstalled a hotfix

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Article ID: 8359

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Updated On:

Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction

After uninstalled a hotfix, a blank page is displayed when accessing to WebView.

Environment

Release: CEMUGD00200-10.5-Introscope to CA Application-Performance Management-Upgrade Mai
Component:

Resolution

Clear the cache on Enterprise Manager:

1. Stop the Enterprise Manager
2. Delete all directories / folders in <EM_HOME>/product/webview/configuration (do NOT delete the config.ini)
3. Delete all directories / folders in <EM_HOME>/product/enterprisemanager/configuration (do NOT delete the config.ini)
4. Delete all contents in <EM_HOME>/work
5. Clear the appropriate browser cache
6. Start the Enterprise Manager