ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

The Support Automation Invite End User link from an email notification is generating an HTTPS URL.


Article ID: 8324


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


After reverting Service Desk back from HTTPS to HTTP the Support Automation Invite End User link in the email sent is generating an HTTPS URL.


The root cause of this issue can stem from the WEB_CGI_URL option still being set to HTTPS.


SDM 14.1SDM 17.0


The WEB_CGI_URL setting can be accessed in Service Desk under the Administration tab-> Options Manager-> Notifications

Set the address here to HTTP and recycle services.