The Support Automation Invite End User link from an email notification is generating an HTTPS URL.
Article ID: 8324
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
After reverting Service Desk back from HTTPS to HTTP the Support Automation Invite End User link in the email sent is generating an HTTPS URL.
Environment
SDM 14.1SDM 17.0
Cause
The root cause of this issue can stem from the WEB_CGI_URL option still being set to HTTPS.
Resolution
The WEB_CGI_URL setting can be accessed in Service Desk under the Administration tab-> Options Manager-> Notifications
Set the address here to HTTP and recycle services.
Feedback
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