The Support Automation Invite End User link from an email notification is generating an HTTPS URL.

book

Article ID: 8324

calendar_today

Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

After reverting Service Desk back from HTTPS to HTTP the Support Automation Invite End User link in the email sent is generating an HTTPS URL.

Cause

The root cause of this issue can stem from the WEB_CGI_URL option still being set to HTTPS.

Environment

SDM 14.1SDM 17.0

Resolution

The WEB_CGI_URL setting can be accessed in Service Desk under the Administration tab-> Options Manager-> Notifications

Set the address here to HTTP and recycle services.