PAM login page is not shown after a recent installation

Products

• CA Process Automation Base

Issue/Introduction

PAM login page is not shown after a recent installation.

Environment

Release: ITPASA99000-4.3-Process Automation-Add On License for-CA Server Automation
Component:

Cause

Reviewing c2o.log file, the next message can be seen:

 

2017-10-13 14:46:37,585 ERROR [org.apache.coyote.ajp.AjpProtocol] [ main] Error initializing endpoint
java.net.BindException: Address already in use: JVM_Bind servername.domain.com/11.22.33.444:8009

 

This error message means that Tomcat port is used by another application installed on the same PAM server, that's why login page is not displayed.

Resolution

In order to change the port used by Tomcat, the next steps can be followed:

1.- Stop PAM services and edit OasisConfig.properties
2.- Search for line "tomcat.connector.ajp.port" and change it for a valid port.
3.- Start PAM services again.

Additional Information

In order to avoid port conflicts, Process Automation's Orchestrator must be installed on a server without any other application installed in it.