When attempting to install JasperSoft 6.3, receive error message on the Installation Pr-requisites screen Triggered directory privileges - FAIL Triggered directory free space (min 100MB) - FAIL

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When attempting to install JasperSoft 6.3, receive error message on the Installation Pr-requisites screen

Triggered directory privileges - FAIL
Triggered directory free space (min 100MB) - FAIL

<Please see attached file for image>

Environment

JasperSoft 6.3All Supported Windows Operating Systems

Resolution

Please ensure the following:

1.  The logged in user on the server is a member of the local Administrator group

2.  Launch the JasperSoft installer with 'Run as Administrator'

3.  You have to copy and extract the contents of the JasperSoft 6.3 DVD image to a hard drive on the server and then invoke the installer (cannot mount the DVD as a drive on the server)

Here is some additional information regarding the failed per-requisite checks

Triggered Directory Privileges - the user performing the installation has write permissions on the directory from which installer is executed
Triggered Directory Free Space - the directory from where the installation is triggered, has a minimum amount of free space (minimum space: 100 MB)

Additional Information

https://docops.ca.com/ca-business-intelligence/6-3-0/en/installing-ca-business-intelligence-jasperreports-server/gui-installation/prerequisites-to-gui-installation