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Running any Jasper report with graphics causes the report to get stuck loading

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Article ID: 8303

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Updated On:

Products

CA Spectrum

Issue/Introduction

When running any Jasper report that contains graphs, or any type of graphic the report will stay on the "Loading" page and never return.

Environment

Release: SDBSFO99000-10.2-Spectrum-Device Based Suite-Server FOC
Component:

Cause

This issue is caused by running Ad-Blocker within the browser like Firefox or Chrome.

Resolution

The fix here is to disable the extension for the Jasperreports page, or disable the extension entirely.

Examples include:

 

uBlock Origin

AdBlock Plus

 

 

Additional Information

CA tests all software with no 3rd party applications installed, including browser extensions and virus software.