Running any Jasper report with graphics causes the report to get stuck loading

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Article ID: 8303

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Updated On:

Products

CA Spectrum

Issue/Introduction

When running any Jasper report that contains graphs, or any type of graphic the report will stay on the "Loading" page and never return.

Cause

This issue is caused by running Ad-Blocker within the browser like Firefox or Chrome.

Environment

Release: SDBSFO99000-10.2-Spectrum-Device Based Suite-Server FOC
Component:

Resolution

The fix here is to disable the extension for the Jasperreports page, or disable the extension entirely.

Examples include:

 

uBlock Origin

AdBlock Plus

 

 

Additional Information

CA tests all software with no 3rd party applications installed, including browser extensions and virus software.