CA ActiveMQ Broker service fails to start

Article Id: 8279

Status: Published

Updated On: 27-06-2019 22:03

Legacy Id: TEC1771916

Products:

CA Privileged Access Manager - Server Control (PAMSC) , CA Privileged Identity Management Endpoint (PIM)

Issue/Introduction:

Sometimes the service "CA-PIM-ActiveMQ-Broker" fails to startup.

Retrying to startup may or may not work.

C:\ActiveMQ\logs\wrapper.log is indicating

...

STATUS | wrapper | 2017/09/21 10:16:17 | Launching a JVM...
INFO | jvm 2 | 2017/09/21 10:16:17 | WrapperManager: Initializing...
INFO | jvm 2 | 2017/09/21 10:16:38 | WrapperManager Error: Failed to connect to the Wrapper at port 32,000. Cause: java.net.ConnectException: Connection timed out: connect
INFO | jvm 2 | 2017/09/21 10:16:38 | WrapperManager Error: Exiting JVM...
ERROR | wrapper | 2017/09/21 10:16:39 | JVM exited while loading the application.

...

Cause:

We have seen this issue in environments where the server was very loaded and CPU utilisation was high.

Environment:

Release:
Component: SEOSNT

Resolution:

Place the following parameter at the very bottom of the file

C:\ActiveMQ\bin\wrapper.conf

...

wrapper.backend.type=PIPE

Additional Information:

For additional details please see:

https://wrapper.tanukisoftware.com/doc/english/prop-backend-type.html

(note this is a link to a 3rd Party which CA does not take any liability for)

To enable debugging on the Wrapper and on ActiveMQ set in

wrapper.conf
...
# wrapper.debug=TRUE
...

and
log4j.properties
...
#log4j.logger.org.apache.activemq=DEBUG
...

and collect the files

C:\ActiveMQ\logs\wrapper.log

C:\ActiveMQ\data\activemq.log