Provisioning server detected as installed after complete uninstall

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Article ID: 8263

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

Customer proceeded with a complete uninstall of the Identity Manager components from their server, and started the installation to get the product re-installed. When installing the Provisioning Components, the following error prevented them to progress:

 

"A local installation of Provisioning Server(eTrustAdmin) was detected."

Cause

Leftovers from the previous installation was blocking the new installation process.

Environment

CA Identity Manager 12.6.2 Jboss 5.1 GA Windows Server 2008 R2

Resolution

Considering there is no other CA product installed on this machine: 

 

1. Completely delete the CA folder under <drive_letter>:\Program Files and <drive_letter>:\Program Files (x86); 

----- Please make sure to check if there is no other CA folder on other hard drives/partitions on the same machine. 

 

2. Completely delete the CA and Computer Associates keys in Registry under HKEY_LOCAL_MACHINE\Software and HKEY_CURRENT USER\SOFTWARE; 

----- Under HKEY_LOCAL_MACHINE\Software and HKEY_CURRENT USER\SOFTWARE, on 64bit systems, there is a subkey called WOW6432Node to host 32bit keys. It is important to delete from there as well. 

 

3. Check under services.msc if there is any CA service left. If there is CA services, then please delete them from Windows Registry too.