Unable to use e-mail templates functionality from CA SAM

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Article ID: 8258

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

I upgraded my CA SAM environment from 4.1.x -> 4.2.0 and noticed my email templates functionality no longer handled.

Checking the App e-mail configuration showed -OK

Cause

Corrupted installation packageĀ of the patch .zip file

Environment

All-

Resolution

Re-download the package.

Remove any files/folders that were generated from the first attempt of this installation.

Before unzipping place this package on the server in which the installation is being handled.

Re-install from this new downloaded package.

Additional Information

The unzipping of these packages on a work station then moved to the server for the install can cause them become corrupted.