Cannot create custom snapshot in Identity Suite vApp.

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Risk Analytics
• CA Secure Cloud SaaS - Arcot A-OK (WebFort)
• CLOUDMINDER ADVANCED AUTHENTICATION
• CA Secure Cloud SaaS - Advanced Authentication
• CA Secure Cloud SaaS - Identity Management
• CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

For creating a snapshot the Identity Suite for vApp documentation says the following:

Create a new ReportSnapshot.xml file which captures the necessary data that is required for the report. 
Example: TaskUsersReportSnapshot.xml 
Copy the ReportSnapshot.xml file to the following location: 

<App_Server_Home>\iam_im.ear\config\com\netegrity\config\imrexport\sample 
Restart the application server. 

Following these steps results in the following error in the server log:

"Failed to execute CaptureSnapshotEvent. ERROR MESSAGE: Exception:CaptureSnapshot event has failed"

Environment

Release:
Component: IDMGR

Cause

Defect in the 14.0 vApp product

Resolution

Reproduced internally.  Level 2 has created a fix for this issue for vApp 14.0

 

Hot fix HF-DE300732-20170620-0001.tgz.gpg created.  Please contact support if on vApp 14.0 and experiencing this hot fix so the hot fix can be sent to you.