Unexpected behavior when scheduling reports on CABI 6.3

Article Id: 8241
Status: Published
Updated On: 21-01-2019 06:51
Legacy Id: TEC1027255
Products:
CA Spectrum - OneClick , CA Spectrum - Reporting , CA Spectrum - Integrations , CA Spectrum - Alarms & Event Management
Issue/Introduction:

- You create a report schedule. When saving it, the following error is displayed, but no details provided:

"Failed to save the scheduled job.
The full response from the server is:"

<Please see attached file for image>

Error on Save Schedule.PNG

 

- Additionally, the scheduled jobs list remains empty after creating the schedule:

<Please see attached file for image>

Empty Schedule List.png

 

- But the schedule works fine. You can see in the reports list that it was scheduled:

<Please see attached file for image>

Report List with Schedule Present Symbol.PNG

Cause:

This problem is caused due some inconsistency in one or more files located at "$CATALINA_HOME/work/Catalina/localhost/jasperserver-pro/work" folder, in CABI 6.3 server.

Environment:

Spectrum and CABI 6.3

Resolution:

1- On CABI 6.3 server, rename the "$CATALINA_HOME/work/Catalina/localhost/jasperserver-pro/work" folder.

2- Restart the Tomcat service. A new "work" folder will be created.

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