Unexpected behavior when scheduling reports on CABI 6.3

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Article ID: 8241

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Updated On:

Products

CA Spectrum

Issue/Introduction

- You create a report schedule. When saving it, the following error is displayed, but no details provided:

"Failed to save the scheduled job.
The full response from the server is:"

<Please see attached file for image>

Error on Save Schedule.PNG

 

- Additionally, the scheduled jobs list remains empty after creating the schedule:

<Please see attached file for image>

Empty Schedule List.png

 

- But the schedule works fine. You can see in the reports list that it was scheduled:

<Please see attached file for image>

Report List with Schedule Present Symbol.PNG

Cause

This problem is caused due some inconsistency in one or more files located at "$CATALINA_HOME/work/Catalina/localhost/jasperserver-pro/work" folder, in CABI 6.3 server.

Environment

Spectrum and CABI 6.3

Resolution

1- On CABI 6.3 server, rename the "$CATALINA_HOME/work/Catalina/localhost/jasperserver-pro/work" folder.

2- Restart the Tomcat service. A new "work" folder will be created.

Attachments

1558691113816000008241_sktwi1f5rjvs16ghk.png get_app
1558691111862000008241_sktwi1f5rjvs16ghj.png get_app
1558691109288000008241_sktwi1f5rjvs16ghi.png get_app