Unexpected behavior when scheduling reports on CABI 6.3

Products

• CA Spectrum

Issue/Introduction

- You create a report schedule. When saving it, the following error is displayed, but no details provided:

"Failed to save the scheduled job.
The full response from the server is:"

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- Additionally, the scheduled jobs list remains empty after creating the schedule:

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- But the schedule works fine. You can see in the reports list that it was scheduled:

<Please see attached file for image>

Environment

Spectrum and CABI 6.3

Cause

This problem is caused due some inconsistency in one or more files located at "$CATALINA_HOME/work/Catalina/localhost/jasperserver-pro/work" folder, in CABI 6.3 server.

Resolution

1- On CABI 6.3 server, rename the "$CATALINA_HOME/work/Catalina/localhost/jasperserver-pro/work" folder.

2- Restart the Tomcat service. A new "work" folder will be created.