Unable to import a form with multiple columns in a column element.

Products

• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When importing a form which has multiple columns in a column element, not all of the columns are imported. If you import the form in the Service Catalog UI, no errors appear, but the column element will be missing some columns. If you import the form using the IXUTIL command, you see an error in the IXUTIL output:

2017/09/21 11.55.03.788 Error importing Forms
com.ca.share.formsdesigner.base.service.FormImportException: com.ca.share.formsdesigner.base.exception.TooManyColumnsException

Environment

Release: CASVCT99000-14.1-Service Catalog
Component:

Cause

Service Catalog import functionality only allows a form with up to two columns in a column element to be imported. There is a problem in that the form editor permits the user to create a column element with more than two columns in it.

This is a problem on Service Catalog 14.1.02, which has been fixed in 14.1.04. In Service Catalog 14.1.04, you cannot add a third column to a column element in a form.

Resolution

The only resolution to this problem is to re-design your form so that no column element has more than two columns in it.