After upgrade Spectrum to 10.2, getting error cannot log into OneClick

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Article ID: 8221

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Updated On:

Products

CA Spectrum

Issue/Introduction

After upgrading Spectrum to 10.2.x, user is getting error when attempting to log into OneClick: 

SPC-OCC-10257: The user <username> has no privileges in OneClick. Please have a OneClick Administrator verify the user's privileges in the OneClick User's Tab 

Cause

SPC-OCC-10257: The user <username> has no privileges in OneClick. Please have a OneClick Administrator verify the user's privileges in the OneClick User's Tab 

This error is a fairly generic error and there are several reasons for this error to occur. In this TEC we are referencing the instance of this error as it pertains to the Spectrum Install user following an Upgrade of Spectrum to a 10.2.x version. 

Environment

Spectrum 10.2Spectrum 10.2.1

Resolution

After Upgrading Spectrum if you are getting this error while trying to access OneClick with the Spectrum install user, try restarting the Tomcat web server service. We have seen in a few instances where simply restarting Tomcat service will clear this error. 

 

If a Tomcat restart does not solve the issue, then we would suggest investigating further, and opening a support ticket if necessary. 

 

For instance, if you are still seeing this error after a Tomcat restart, check the Tomcat Log for any "java.lang.NullPointerException" messages. If you find them, please reference TEC 561657 and try to clear DuplicateLlist(0x11cd5) attribute on the Spectrum User model:  https://support.ca.com/us/knowledge-base-articles.tec561657.html

 

Additional Information

clear DuplicateLlist(0x11cd5) attribute on the Spectrum User model:: https://support.ca.com/us/knowledge-base-articles.tec561657.html