After upgrade Spectrum to 10.2, getting error cannot log into OneClick

Article Id: 8221

Status: Published

Updated On: 14-02-2018 07:56

Legacy Id: TEC1672234

Products:

CA Spectrum - OneClick CA Spectrum - Reporting CA Spectrum - Integrations CA Spectrum - Alarms & Event Management

Issue/Introduction:

After upgrading Spectrum to 10.2.x, user is getting error when attempting to log into OneClick:

SPC-OCC-10257: The user <username> has no privileges in OneClick. Please have a OneClick Administrator verify the user's privileges in the OneClick User's Tab

Cause:

SPC-OCC-10257: The user <username> has no privileges in OneClick. Please have a OneClick Administrator verify the user's privileges in the OneClick User's Tab

This error is a fairly generic error and there are several reasons for this error to occur. In this TEC we are referencing the instance of this error as it pertains to the Spectrum Install user following an Upgrade of Spectrum to a 10.2.x version.

Environment:

Spectrum 10.2Spectrum 10.2.1

Resolution:

After Upgrading Spectrum if you are getting this error while trying to access OneClick with the Spectrum install user, try restarting the Tomcat web server service. We have seen in a few instances where simply restarting Tomcat service will clear this error.

If a Tomcat restart does not solve the issue, then we would suggest investigating further, and opening a support ticket if necessary.

For instance, if you are still seeing this error after a Tomcat restart, check the Tomcat Log for any "java.lang.NullPointerException" messages. If you find them, please reference TEC 561657 and try to clear DuplicateLlist(0x11cd5) attribute on the Spectrum User model: https://support.ca.com/us/knowledge-base-articles.tec561657.html

Additional Information:

clear DuplicateLlist(0x11cd5) attribute on the Spectrum User model:: https://support.ca.com/us/knowledge-base-articles.tec561657.html