When I do a LDAP Directory Search from the ServiceDesk Web Interface (New Contact from LDAP - LDAP Directory Search), I get an incorrect display. The list of LDAP users is displayed empty although the counter indicates that LDAP users have been found.
See screenshot :
<Please see attached file for image>
In this screenshot, the counter indicates that 2 ldap users have been found (matching the Ldap search criteria) , but none is displayed in the list.
Additionally, it has been confirmed that the pdm_ldap_test and pdm_ldap_import commands are working correctly, so, ServiceDesk-LDAP integration setup in option manager is working.
This issue can be caused by unneeded spaces in the ldap variables NX_LDAP_DN and/or NX_LDAP_SEARCH_BASE.
In this example, we can see in the NX.env file:
@NX_LDAP_DN=CN=Administrator, CN=Users, DC=mydomain1, DC=com
Removing the unneeded spaces from the variables to resolve the problem.
Here is an example of how the ldap variables should be:
This change should be performed by updating correctly the variables through the Option Manager, and the changes will take effect in the following ServiceDesk service restart.