Alarm cleared in CA UIM is not cleared in CA Spectrum side even after full sync

Article Id: 8216

Status: Published

Updated On: 14-02-2018 07:57

Legacy Id: TEC1314517

Products:

CA Spectrum - OneClick , CA Spectrum - Reporting , CA Spectrum - Integrations , CA Spectrum - Alarms & Event Management

Issue/Introduction:

Alarm cleared (acknowledged) in CA UIM is not cleared in CA Spectrum side even after full synchronization task.

Cause:

Spectrum was not able to handle the clear alarm case when we have duplicate models present in Spectrum while getting a clear event from UIM.

Environment:

CA Spectrum 10.2.1 and CA UIM 8.51

Resolution:

This issue has been addressed in the following patch. Please contact CA Spectrum Support: Spectrum_10.02.01.PTF_10.2.149

This fix is also scheduled to be included in Spectrum 10.02.02. No specific release date at the time of the publication of this knowledge document.