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Alarm cleared in CA UIM is not cleared in CA Spectrum side even after full sync
Article ID: 8216
Updated On:
Products
CA Spectrum
Issue/Introduction
Alarm cleared (acknowledged) in CA UIM is not cleared in CA Spectrum side even after full synchronization task.
Cause
Spectrum was not able to handle the clear alarm case when we have duplicate models present in Spectrum while getting a clear event from UIM.
Environment
CA Spectrum 10.2.1 and CA UIM 8.51
Resolution
This issue has been addressed in the following patch. Please contact CA Spectrum Support: Spectrum_10.02.01.PTF_10.2.149
This fix is also scheduled to be included in Spectrum 10.02.02. No specific release date at the time of the publication of this knowledge document.
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