Alarm cleared in CA UIM is not cleared in CA Spectrum side even after full sync

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Article ID: 8216

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Updated On:

Products

CA Spectrum

Issue/Introduction

Alarm cleared (acknowledged) in CA UIM is not cleared in CA Spectrum side even after full synchronization task.

Cause

Spectrum was not able to handle the clear alarm case when we have duplicate models present in Spectrum while getting a clear event from UIM.

Environment

CA Spectrum 10.2.1 and CA UIM 8.51

Resolution

This issue has been addressed in the following patch. Please contact CA Spectrum Support: Spectrum_10.02.01.PTF_10.2.149

This fix is also scheduled to be included in Spectrum 10.02.02. No specific release date at the time of the publication of this knowledge document.