Alarm cleared (acknowledged) in CA UIM is not cleared in CA Spectrum side even after full synchronization task.
Spectrum was not able to handle the clear alarm case when we have duplicate models present in Spectrum while getting a clear event from UIM.
CA Spectrum 10.2.1 and CA UIM 8.51
This issue has been addressed in the following patch. Please contact CA Spectrum Support: Spectrum_10.02.01.PTF_10.2.149
This fix is also scheduled to be included in Spectrum 10.02.02. No specific release date at the time of the publication of this knowledge document.