APM Connector dropping alerts from APM

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Article ID: 8212

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

When the SOI APM connector receives more than about 15 alerts at a time from APM it starts to drop alerts.
We are currently running version 3.2.0 of the connector but this was also happening with previous versions.

Cause

Limited buffer size in connector code

Environment

SOI 4.0 APM Connector 3.2

Resolution

APM connector version 3.4.1

which can be downloaded at

https://support.ca.com/us/product-content/recommended-reading/technical-document-index/ca-service-operations-insight-connectors.html