APM Connector dropping alerts from APM

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

When the SOI APM connector receives more than about 15 alerts at a time from APM it starts to drop alerts.
We are currently running version 3.2.0 of the connector but this was also happening with previous versions.

Environment

SOI 4.0 APM Connector 3.2

Cause

Limited buffer size in connector code

Resolution

APM connector version 3.4.1

which can be downloaded at

https://support.ca.com/us/product-content/recommended-reading/technical-document-index/ca-service-operations-insight-connectors.html