NetOps Portal Services crashing
search cancel

NetOps Portal Services crashing


Article ID: 8210


Updated On:


CA Infrastructure Management CA Performance Management - Usage and Administration


The NetOps Portal Services  is crashing. 


Component: Dat Aggregator


The cause of these crashes was due to having too many connections to the mysql database and causing java exceptions and errors. Below are the exceptions and errors seen: 

org.springframework.jdbc.CannotGetJdbcConnectionException: Could not get JDBC Connection; nested exception is com.mysql.jdbc.exceptions.jdbc4.CommunicationsException: Communications link fail

The last packet successfully received from the server was 21,250 milliseconds ago. The last packet sent successfully to the server was 17 milliseconds ago. 

ERROR | wrapper | 2017/08/30 14:23:48 | Shutdown failed: Timed out waiting for the JVM to terminate. 

ERROR | wrapper | 2017/08/30 14:23:48 | JVM did not exit on request, termination requested. 

STATUS | wrapper | 2017/08/30 14:23:48 | JVM received a signal SIGKILL (9). 

STATUS | wrapper | 2017/08/30 14:23:48 | JVM process is gone. 

STATUS | wrapper | 2017/08/30 14:23:48 | JVM exited after being requested to terminate. 



In the file  /opt/CA/PerformanceCenter/PC/webapps/pc/WEB-INF/cfg/ increase the variable dbMaxActive in increments of 20, testing to validate between each raise to ID the correct value.