CA Performance Center Services crashing

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Article ID: 8210

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Updated On:

Products

CA Infrastructure Management CA Infrastructure Management CA Performance Management - Usage and Administration CA Performance Management - Data Polling

Issue/Introduction

The Performance Center console service on the CAPC system is crashing. 

Cause

The cause of these crashes was due to having too many connections to the mysql database and causing java exceptions and errors. Below are the exceptions and errors seen: 

org.springframework.jdbc.CannotGetJdbcConnectionException: Could not get JDBC Connection; nested exception is com.mysql.jdbc.exceptions.jdbc4.CommunicationsException: Communications link fail

The last packet successfully received from the server was 21,250 milliseconds ago. The last packet sent successfully to the server was 17 milliseconds ago. 

ERROR | wrapper | 2017/08/30 14:23:48 | Shutdown failed: Timed out waiting for the JVM to terminate. 

ERROR | wrapper | 2017/08/30 14:23:48 | JVM did not exit on request, termination requested. 

STATUS | wrapper | 2017/08/30 14:23:48 | JVM received a signal SIGKILL (9). 

STATUS | wrapper | 2017/08/30 14:23:48 | JVM process is gone. 

STATUS | wrapper | 2017/08/30 14:23:48 | JVM exited after being requested to terminate. 

 

Environment

Release: IMDAGG99000-2.8-Infrastructure Management-Data Aggregator
Component:

Resolution

In the file  /opt/CA/PerformanceCenter/PC/webapps/pc/WEB-INF/cfg/portal.console.properties increase the variable dbMaxActive in increments of 20, testing to validate between each raise to ID the correct value.