Our export, data importer and event services will not stay started. The logs shows the error: The remote certificate is invalid according to the validation procedure

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Article ID: 8174

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

We are running the CA Asset Portfolio Management product in SSL.  A new certificate was installed in IIS and it exists in the trusted root certificate store. 

The export, data importer and event services will not stay started and throw the error: 
System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure. 

Cause

The certificate was installed properly, but had a different name than the original name.  The https binding in IIS did not contain the correct SSL certificate name. 

 

Environment

CA Asset Portfolio Management 12.x, 14.x or 17.x

Resolution

Open Internet Information Systems manager and perform these steps (on both the APM web and APM application servers): 

1.  Select the APMWebSite

2.  Select Bindings

3.  Edit the https binding

4.  Select the correct SSL certificate name by choosing 'Select...' 

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKFCAA4" alt="Bindings.png" width="541" height="322">

5.  Click OK

6.  Restart the APMWebSite

7.  Start the export, data importer and event services and verify that they stay started.  Review logs for errors. 

 

 

Additional Information

Here is an additional technical document for complete steps on configuring CA Asset Portfolio Management and CA Software Asset Manager for SSL: 

https://support.ca.com/us/knowledge-base-articles.tec1989668.html 

 

 

Attachments

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