Unable to discover devices with SNMPv3

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Article ID: 8172

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Updated On:

Products

EHEALTH CA eHealth

Issue/Introduction

eHealth reports no response to SNMP requests when trying to discover a SNMPv3 device.

Cause

While running through the steps in TEC519279 you receive success with step 1 but fail with step 2 and the result is port 4747 is unreachable it is likely that two lines are missing from C:\Windows\System32\drivers\etc\services:

secpack 4747/udp
secpack-trap 4749/udp 

Environment

Supported versions of:eHealth and Brassd

Resolution

Manually edit C:\Windows\System32\drivers\etc\services and add the below two lines to the bottom of the file.

secpack 4747/udp
secpack-trap 4749/udp 

Once this has been done, restart the brassd service and rerun step two from TEC519279.