MSExchange Perfmon metrics are not appearing.

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Article ID: 8169

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Updated On:

Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction

 I configured 'introscope.agent.perfmon.metric.filterPattern' to get the following MSExhange Perfmon metrics, but not seeing them in the Investigator.  

The metrics are showing with system perfmon tool.

MSExchange Database ==> Instances(*)\I/O Database Reads (Attached) Average Latency 

MSExchange Database ==> Instances(*)\I/O Database Reads (Recovery) Average Latency 

MSExchange Database ==> Instances(*)\I/O Database Writes (Attached) Average Latency 

MSExchange Database ==> Instances(*)\I/O Log Writes Average Latency 

MSExchange ADAccess Domain Controllers(*)\LDAP Read Time 

MSExchange ADAccess Domain Controllers(*)\LDAP Search Time 

MSExchange ADAccess Processes(*)\LDAP Read Time 

MSExchange ADAccess Processes(*)\LDAP Search Time

Environment

Any supported APM environment on a Windows 2008 64-bit system.

Resolution

The problem turns out that a 32-bit version of the Agent was installed.  After uninstalling that version and installing the 64-bit Agent, then the above MSExhange Perfmon metrics were seen in the Investigator.