Incident actions are not getting triggered in ADA.

Products

• CA Application Delivery Analysis MTP (NetQoS / ADA)

Issue/Introduction

When trying to send test traps while creating incident response actions, it is getting failed.

Environment

ADA 10.x and 11.x versions.

Cause

There would be errors in Windows event viewer showing permission denied messages:

 

<Please see attached file for image>

Resolution

You have to give appropriate permissions to the SnmpTrap* file and also \NetQoS\Logs folder so that ADA application will be able to access it.

Give full permissions to "Users" for both Logs folder and "SNMPTrap* file in question and it will resolve the issue.

 

Additional Information

Contact CA Support if you still face any issues after changing permissions.