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Incident actions are not getting triggered in ADA.
Article ID: 8166
Updated On:
Products
APPLICATION DELIVERY ANALYSIS
SUPERAGENT
Issue/Introduction
When trying to send test traps while creating incident response actions, it is getting failed.
Cause
There would be errors in Windows event viewer showing permission denied messages:
<Please see attached file for image>
Environment
ADA 10.x and 11.x versions.
Resolution
You have to give appropriate permissions to the SnmpTrap* file and also \NetQoS\Logs folder so that ADA application will be able to access it.
Give full permissions to "Users" for both Logs folder and "SNMPTrap* file in question and it will resolve the issue.
Additional Information
Contact CA Support if you still face any issues after changing permissions.
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