Incident actions are not getting triggered in ADA.

Products

• CA Application Delivery Analysis MTP (NetQoS / ADA)

Issue/Introduction

When trying to send test traps while creating incident response actions, it is getting failed.

Cause

There would be errors in Windows event viewer showing permission denied messages:

 

<Please see attached file for image>

Environment

ADA 10.x and 11.x versions.

Resolution

You have to give appropriate permissions to the SnmpTrap* file and also \NetQoS\Logs folder so that ADA application will be able to access it.

Give full permissions to "Users" for both Logs folder and "SNMPTrap* file in question and it will resolve the issue.

 

Additional Information

Contact CA Support if you still face any issues after changing permissions.