In the IE browser, there is no error. But in Chrome, when trying to open any form, it returns a 403 HTTP status for catalogrequestgetforms URL.

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Article ID: 8151

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Updated On:

Products

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

In IE there is no error but in chrome, when trying to open any form, it returns a 403 HTTP status for catalogrequestgetforms URL

Cause

The USMHOME/view/webapps/usm/WEB-INF/web.xml file has not been configured with the USS and Catalog URL's after the upgrade.

Environment

Service Catalog 14.1 Cumulative 2 or later

Resolution

Implement the Post Installation steps to Enable CORS filter:

 

https://docops.ca.com/ca-service-management/14-1/en/implementing/implementing-ca-service-management-14-1-02/post-installation-tasks/post-installation-steps-for-ca-service-catalog