The Nimsoft service controller not show the information's for robot name, version, hub and domain.

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Article ID: 8143

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

The Nimsoft service controller not show the information's for robot name, version, hub and domain.

<Please see attached file for image>

nimsoft service controller.jpg

you can see all the robot.cfg has the right information but no way to make the robot to populate the information on the controller.

Cause

Robot reports to a hub that has a major changes like migrate from one virtual machine to another with same ip addres and same hostname.

Environment

Any environment

Resolution

Removed the old robot.cfg and set a new robot.cfg with the minimum configuration like below

<controller>
domain = UIM-851_domain
hubip = 130.200.227.129
first_probe_port = 48000
hub = UIM-85
hubrobotname = UIM-851
hubport = 48002
access_0 = 0
access_1 = 1
access_2 = 2
access_3 = 3
access_4 = 4
</controller>

 

Attachments

1558714465775000008143_sktwi1f5rjvs16tgu.jpeg get_app