The Nimsoft service controller not show the information's for robot name, version, hub and domain.

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

The Nimsoft service controller not show the information's for robot name, version, hub and domain.

<Please see attached file for image>

you can see all the robot.cfg has the right information but no way to make the robot to populate the information on the controller.

Cause

Robot reports to a hub that has a major changes like migrate from one virtual machine to another with same ip addres and same hostname.

Environment

Any environment

Resolution

Removed the old robot.cfg and set a new robot.cfg with the minimum configuration like below

<controller>
domain = UIM-851_domain
hubip = 130.200.227.129
first_probe_port = 48000
hub = UIM-85
hubrobotname = UIM-851
hubport = 48002
access_0 = 0
access_1 = 1
access_2 = 2
access_3 = 3
access_4 = 4
</controller>