Unable to login after upgrade.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

After upgrading my CA SAM application I cannot login to the application.

I'm receiving a 404.0 - Not Found

Environment

All-

Cause

CA SAM files and folders are not contained in the relative app root/casam structure

Resolution

Verify that the following structure is followed as stated below; move files if need be.

Program Files (x86) 

 ca 

  Sam 

    app (Application) 

       htdocs (Webserver DocumentRoot) 

int 

prod 

       includes (CA SAM include directories) 

int 

prod 

       uploads (CA SAM upload directories) 

int 

prod 

    doc (Documentation) 

    env (Environment, all additional software) 

jre (Java RE) 

hp (PHP) 

zend (Zend Guard Loader) 

    log (Logfiles) 

    src (Installation files) 

    tmp (Temporary files) 

session 

upload