Unable to login after upgrade.

book

Article ID: 8133

calendar_today

Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

After upgrading my CA SAM application I cannot login to the application.

I'm receiving a 404.0 - Not Found

Cause

CA SAM files and folders are not contained in teh relative app root/casam structure

Environment

All-

Resolution

Verify that the following structure is followed as stated below; move files if need be.

Program Files (x86) 

 ca 

  Sam 

    app (Application) 

       htdocs (Webserver DocumentRoot) 

int 

prod 

       includes (CA SAM include directories) 

int 

prod 

       uploads (CA SAM upload directories) 

int 

prod 

    doc (Documentation) 

    env (Environment, all additional software) 

jre (Java RE) 

hp (PHP) 

zend (Zend Guard Loader) 

    log (Logfiles) 

    src (Installation files) 

    tmp (Temporary files) 

session 

upload