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Unable to login after upgrade.
Article ID: 8133
Updated On:
Products
CA IT Asset Manager
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
After upgrading my CA SAM application I cannot login to the application.
I'm receiving a 404.0 - Not Found
Cause
CA SAM files and folders are not contained in teh relative app root/casam structure
Environment
All-
Resolution
Verify that the following structure is followed as stated below; move files if need be.
Program Files (x86)
ca
Sam
app (Application)
htdocs (Webserver DocumentRoot)
int
prod
includes (CA SAM include directories)
int
prod
uploads (CA SAM upload directories)
int
prod
doc (Documentation)
env (Environment, all additional software)
jre (Java RE)
hp (PHP)
zend (Zend Guard Loader)
log (Logfiles)
src (Installation files)
tmp (Temporary files)
session
upload
Feedback
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