This section contains an example symptom and solution, which may be applied to other situations.
In the example scenario, the 14.1.04 cumulative patch is being applied to a 14.1 environment. There are table customizations present in the associated MDB database.
I'm trying to install 14.1.04 on our current 14.1 advanced availability environment. When I run the setup.exe from RO96941 and go through the wizard the installation starts fine (using MSSQL, not Oracle). The first part -CA SDM language independent patch (T6EE243)- installs fine, but the second step -CA SDM MDB Patch- fails with error "MDBTools install error=1".
The following relevant messages are present in the "install_mdb.log":
09-13,12:41:34 ERROR - java.lang.RuntimeException: Unable to migrate: ca_resource_family: please check table schema
9-13,12:42:12 ERROR - MDBTools_0309E - DBDriver failed to install!
09-13,12:42:12 WARN - MDBTools_0310W - DBDriver installed with one seed data error.
09-13,12:42:12 INFO - MDBTools_0104I - Total time: 0H:0M:56S.
09-13,12:42:12 MDBTools install error=1
09-13,12:42:12 Setupmdb exit /B return code=1
The table specified in the "Unable to migrate" ERROR message in the install_mdb.log has one or more custom fields. In the example scenario, the table is "ca_resource_family".
CA Service Desk Manager 14.1 upgrade to 14.1.04 May also be relevant to other CA SDM versions for which cumulative or rollup patches are being applied.
Follow these steps to resolve the problem:
The information in this article has been included in our product documentation. You can find further details here: