Signup User Password tooltip NOT displaying policies/rules

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Article ID: 8113

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Updated On:

Products

CA API Developer Portal CA API Gateway

Issue/Introduction

In some environments, the Password Tooltip does not display policies/rules when hovering around the Information bubble icon next to the Password field in the Signup Users Menu.

 

<Please see attached file for image>

PT.jpg

Cause

The <Password/> tag is missing /xml_content/layer7/Passwords/password_tooltip_key.xml file.

Environment

API Developer Portal v3.5

Resolution

Logon to CMS (/admin) and goto the location - /xml_content/layer7/Passwords/password_tooltip_key.xml

The file contained:
<?xml version="1.0" encoding="utf-8"?>

Change it to the following:
<?xml version="1.0" encoding="utf-8"?><Password/>

-Save and Publish the file.
-Goto Dashboard > Site Settings > Password Policies.
-Click "Save Changes".
-Logout, and try to register a new user, password rules should be displayed in the tool tip.

Attachments

1558714420219000008113_sktwi1f5rjvs16tfn.jpeg get_app