Our operating system fields are not updated from SAM to APM


Article ID: 8074


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


We have updated several devices in SAM with new operating systems.  We do not see the new operating system update to the same asset in APM. 


The APM hardware reconciliation service will not automatically add a new operating system during the data syncronization between SAM and APM. 



CA Asset Portfolio Management 12.x, 14.x, 17.x releasesCA Software Asset Management 4.x releases


The reconciliation message queue will report a 'Missing Operating system' message for those new operating systems from SAM devices. 


Add the missing operating system values into APM, under Administration -> List Management -> Operating system either using the graphical interface or using the data importer.   You may also create data normalization rules to standardize your operating system values. 

Additional Information

An overview of the hardware reconciliation process can be found in our online documentation:  https://docops.ca.com/ca-service-management/14-1/en/using/asset-management/hardware-asset-management/hardware-reconciliation