Our operating system fields are not updated from SAM to APM

Article Id: 8074
Status: Published
Updated On: 14-02-2018 08:18
Legacy Id: TEC1072977
Products:
CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager
Issue/Introduction:

We have updated several devices in SAM with new operating systems.  We do not see the new operating system update to the same asset in APM. 

Cause:

The APM hardware reconciliation service will not automatically add a new operating system during the data syncronization between SAM and APM. 

 

Environment:

CA Asset Portfolio Management 12.x, 14.x, 17.x releasesCA Software Asset Management 4.x releases

Resolution:

The reconciliation message queue will report a 'Missing Operating system' message for those new operating systems from SAM devices. 

 

Add the missing operating system values into APM, under Administration -> List Management -> Operating system either using the graphical interface or using the data importer.   You may also create data normalization rules to standardize your operating system values. 

Additional Information:

An overview of the hardware reconciliation process can be found in our online documentation:  https://docops.ca.com/ca-service-management/14-1/en/using/asset-management/hardware-asset-management/hardware-reconciliation