We have updated several devices in SAM with new operating systems. We do not see the new operating system update to the same asset in APM.
The APM hardware reconciliation service will not automatically add a new operating system during the data syncronization between SAM and APM.
The reconciliation message queue will report a 'Missing Operating system' message for those new operating systems from SAM devices.
Add the missing operating system values into APM, under Administration -> List Management -> Operating system either using the graphical interface or using the data importer. You may also create data normalization rules to standardize your operating system values.
An overview of the hardware reconciliation process can be found in our online documentation: https://docops.ca.com/ca-service-management/14-1/en/using/asset-management/hardware-asset-management/hardware-reconciliation