How to change status to custom status using web service methods

Products

• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

On transitioning status to custom status we get an error we receive when trying to change status to a custom value i.e. from 1000 to 1400:

"soapenv:Server.generalException

Exception occurred in assingPendingAction: Exception=Invalid combination of pending action type and request item status.

com.ca.usm.soap.axisInterfaces.WebServiceException"

Environment

CA Service Catalog 14.1Web Services

Cause

Exception with Invalid combination of pending action type and request item status

Resolution

To correct this error message update the below value in the web method call i.e. 

<pendingActionType xsi:type="xsd:int">1</pendingActionType> 

to 

<pendingActionType xsi:type="xsd:int">2</pendingActionType>

sample web method input below:

=========================

<soapenv:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://services.soap.usm.ca.com"> <soapenv:Header/> 

<soapenv:Body> <ser:assignPendingAction soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"> 
<sessionID xsi:type="xsd:string">f85441e8-fd93-4f70-8f10-e2dc121701c7</sessionID> 
<pendingActionType xsi:type="xsd:int">2</pendingActionType> 
<requestItemID xsi:type="xsd:int">11024</requestItemID> 
<requestItemStatus xsi:type="xsd:int">1400</requestItemStatus> 
<pendingActionUsersOrGroups xsi:type="xsd:string">PA_MOSL</pendingActionUsersOrGroups> 
<pendingActionDescriptions xsi:type="xsd:string"></pendingActionDescriptions> 
<workItemID xsi:type="xsd:string"></workItemID> 
<processInstanceID xsi:type="xsd:string"> 
</processInstanceID> 
</ser:assignPendingAction> 
</soapenv:Body> 
</soapenv:Envelope>