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Gateway stuck at starting state after upgrade form 9.1 to 9.2


Article ID: 8064


Updated On:


STARTER PACK-7 CA Rapid App Security CA API Gateway


After upgrading gateway from 91. to 9.2 its stuck on starting state


Node control is unchecked for port 2124


Component: APIGTW


1. After upgrading from 9.1 to 9.2 when you check the gateway status from main menu it would be stuck on starting.

2. You would see below error in sspc logs

opt/SecureSpan/Gateway/node/default/var/processControllerPort is empty.

3. when you check ssg logs port 2124, 8443 and 9443 are up and the gateway is also processing traffic.

4. At this point login to gateway through policy manager

5. From listening port properties choose port 2124 properties and you will see that Node Control option is unchecked

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKHCAA4" alt="port2124.PNG" width="477" height="274">

6. Check the Node Control option and you would see that gateway status would change to running


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