Nothing happens after clicking on "Comments" section under a Service in Unified Self-Service using Internet Explorer

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Nothing happens after clicking on the "Comments" section under a Service in Unified Self-Service to add a note or attachment.

The issue is specific to Internet Explorer since in other browsers like Chrome or Firefox it works fine.

Steps to reproduce:

1.  Log into Unified Self-Service

2.  Create/Open a Service

3.  Click on Comments at the bottom of the screen

Environment

Unified Self-Service 14.1 or laterService Catalog 14.1 or laterInternet Explorer 11

Cause

Some web browser’s security setting blocks the security related messages and prevent it from progressing further. IE usually has a very tight security setting by default.  

Resolution

1.  Open Internet Explorer

2.  Go to Tools -> Internet Options -> Security -> Internet/Intranet -> Custom Level -> Scripting  and select 'Set to Enable'

3.  Log into Unified Self-Service -> Create/Open a Service  and click on Comments

Additional Information

Cannot submit catalog request via USS UI with IE11- https://support.ca.com/us/knowledge-base-articles.TEC1910367.html