The date for a manual notification activity is different in Service Desk Manager

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When I send a manual notification, the date format is incorrect and is different with the other activities. See example:

<Please see attached file for image>

The first activity is for manual notification and shows format mm/dd/yyyy instead of dd/mm/yyyy

Environment

Service Desk Manager 14.1 and later

Cause

NX_EXPANDER_FORMAT value may be incorrect in the NX.env, causing this issue to occur.

Resolution

1) Go to the Service Desk Server, open command prompt window and run:

pdm_options_mgr -s EXPANDER_FORMAT -v dd/mm/yyyy -a pdm_option.inst
pdm_options_mgr -t EXPANDER_FORMAT -v dd/mm/yyyy -a pdm_option.inst

2) Restart Service Desk Services

3)  From now on the format will be: dd/mm/yyyy in the display and log entries. The old registries will not change format.

Additional Information

Changing the Date Format for the Service Desk Web Client and Outgoing Notifications.
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec489874.aspx