The date for a manual notification activity is different in Service Desk Manager

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Article ID: 8024

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

When I send a manual notification, the date format is incorrect and is different with the other activities. See example:

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date1.png

The first activity is for manual notification and shows format mm/dd/yyyy instead of dd/mm/yyyy

Cause

NX_EXPANDER_FORMAT value may be incorrect in the NX.env, causing this issue to occur.

Environment

Service Desk Manager 14.1 and later

Resolution

1) Go to the Service Desk Server, open command prompt window and run:

pdm_options_mgr -s EXPANDER_FORMAT -v dd/mm/yyyy -a pdm_option.inst
pdm_options_mgr -t EXPANDER_FORMAT -v dd/mm/yyyy -a pdm_option.inst

2) Restart Service Desk Services

3)  From now on the format will be: dd/mm/yyyy in the display and log entries. The old registries will not change format.

Additional Information

Changing the Date Format for the Service Desk Web Client and Outgoing Notifications.
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec489874.aspx

Attachments

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