Credentials do not authenticate against any registered id provider

Products

• CA API Gateway

Issue/Introduction

Credentials do not authenticate against any registered id provider

Environment

All supported versions of the CA API Gateway

Cause

1.  Let say you have created a new user account within the internal identity provider and you would use this user id for a gateway health check

2. If the authentication of this user is failing the reason could be the password policy.

Resolution

1. Login to policy manger

2. Go to Tasks -> Manage Account policies -> Manage password policy

3. Uncheck Force password change for new user and reset

                                       or

4. Login to policy manager using this new user and change the password and then use this account for authentication