After deploying uim_aws_dashboards_pack, we are still not able to see the report AWS Summary - Error No dashboard found with this path

This problem may happen with other dashboard packs as well.

The steps below will help to diagnose and resolve the issue in your environment.

1-      Developer Tools Steps using Chrome:

·         Open the Developer Tools from the menu (Menu > Tools > developer tools), or by pressing Ctrl+Shift+C on your keyboard

·         Click on the Network tab

·         Look for a round button at the top left of the Network tab. Make sure it is red. If it is grey, click it once to start recording.

·         Check the box next to Preserve log.

·         You can use the clear button (a circle with a diagonal line through it) right before trying to reproduce the issue to remove unnecessary header information

2-      In the output, look for a red line with an error message as shown in Figure 1 below.

 Figure 1: 

3-      Determine if you are receiving a “401 (authentication)” or a “404 (not found)” error. If you see a “401 Authentication” error, please reference this document to resolve the issue.

If you receive a “404”, continue below with step #4. 

4-      Login to your CABI server directly.  Login with User: superuser / Password: superuser or a UIM user.

5-      Navigate to Home.  “Dashboards” > “View List” as shown in Figure 2 below.

Figure 2:

6-      Review the available list of dashboards.  Ensure the desired dashboard is visible here and is functional.

Note if the dashboard is not present, then use the admin console to re-deploy the ump_aws_dashboard to the cabi robot.  Review the cabi robot: /opt/nimsoft/probes/service/cabi/cabi.log for any errors.

If successful, it should display something like the following:

Aug 26 00:40:00:985 [ContentUploaderPool-1-thread-1, cabi] uploading file=/opt/nimsoft/probes/service/cabi/content/upload/uim_aws_dashboards.zip ....

Aug 26 00:40:09:050 [ContentUploaderPool-1-thread-1, cabi] successfully uploaded file=/opt/nimsoft/probes/service/cabi/content/upload/uim_aws_dashboards.zip

Return to this dashboard list page to ensure the dashboard is visible, as shown in Figure 3.

Figure 3:

7-      Right- Click the dashboard and select “Properties” from the right click context menu as shown in Figure 4.

 Figure 4:

8-      Take a note of the path.  This may be important later for debugging or Support as shown in Figure 5.

 Figure 5:

9-      Return to the UMP console.  Attempt to open the same dashboard as shown in Figure 6.

Figure 6: 

10-      Click on the wrench icon on the top right of the screen as shown above (“Options”).

Select “Preferences” as shown in Figure 7:

Figure 7: 

11-      This will bring up the properties page for the dashboard.

Note the “Dashboard Path”, for example as shown in Figure 8.

Figure 8:

12-      Open the “Dashboard Path” drop down box.  Select the appropriate dashboard from the list as shown in Figure 9.

Figure 9:

13-      Save the properties and at this point, the dashboard should be functional.  Click “Return to Full Page” to see the dashboard as shown in Figure 10.

Figure 10: