User attribute 10 is populated with hostname

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

The User attribute 10 is populated with the hostname in UIM alerts

Environment

Nimsoft connector 3.8SOI 3.3

Cause

Thhe nimsoftconnector_policy.xml provided with the 3.8 connector version contains the following

<Field conditional='hostname' output='userAttribute10' format='{0}' input='hostname' />

Resolution

The <Field conditional='hostname' output='userAttribute10' format='{0}' input='hostname' /> line in the .\Catalyst\CatalystConnector\registry\topology\physical\<hostname>_CatalystConnector\modules folder

can be commented out as follows

<!-- <Field conditional='hostname' output='userAttribute10' format='{0}' input='hostname' /> -->

The catalyst container needs  to be recycled in order for the change to take effect.