Getting error "Tomcat connector in failed state" When Starting Enterprise Dashboard on Linux

Article Id: 7953

Status: Published

Updated On: 14-02-2018 08:18

Legacy Id: TEC1597855

Products:

CA Application Test , Service Virtualization , CA Continuous Application Insight (PathFinder)

Issue/Introduction:

Getting error "Tomcat connector in failed state" When Starting Enterprise Dashboard on Linux.

Cause:

A hung process or a lock on the service from being started previously and never shutdown properly.

Environment:

Reported with DevTest 9.1.0 but could apply to all DevTest versions on Linux.

Resolution:

1. Execute the following command to see if an EnterpriseDashboardService is already running by doing this command:

ps -aef | grep java

2. If a EnterpriseDashboardService service is shown as running, then do this command from your DEVTEST_HOME/bin folder:

./EnterpriseDashboardService status

3. If it shows as stopped, this probably is a hung process, so do a kill <pid>.

4. If a Service is not shown then go to the /tmp or /temp folder for the Linux machine.

5. Look to see if there is an i4jdaemon file that has EnterpriseDashboardService in the name like for example:

-rw-r--r-- 1 root root 5 Oct 23 07:38 i4jdaemon__opt_ca_lisa_DevTest_bin_EnterpriseDashboardService

6. Delete the file from this folder, you will need to be root to do this.

Should now be able to start the Enterprise Dashboard service properly.