The Data Protocol Handler Filter does not open.

Article Id: 7950

Status: Published

Updated On: 14-02-2018 08:18

Legacy Id: TEC1587737

Products:

CA Application Test Service Virtualization CA Continuous Application Insight (PathFinder)

Issue/Introduction:

Not able to open a Data Protocol Handler in the VSM Listen step under Filters.

When selecting a DPH filter, nothing happens.

Cause:

It is possible that a new jar file was added to $LISA_HOME/lib folder and is not playing well with DevTest, causing the issue.

Environment:

All Supported DevTest releases.

Resolution:

When looking at the Workstation log files, exceptions like ClassNotFound were being generated and referring to an external jar file.

Removing the additional jar file from $LISA_HOME/lib folder and restarting the Workstation resolves the issue.

The custom extension needs to be reviewed.