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Problems registering ERMhelper2.ocx / ActiveX Control on a Windows 10 64bit OS

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Article ID: 7943

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Updated On:

Products

Output Management Document Viewer Output Management Web Viewer

Issue/Introduction

Encountering problems registering ERMhelper2.ocx / ActiveX Control on Windows 10 64bit OS workstations.

Environment

Windows 10 workstations, 64bit operating system

Cause

On a Windows 10 workstation,  the ERMHelper2ax.ocx has to be registered in the SYSWOW64 directory and not in the system32 directory.

Resolution

Registering the ERMHelper2ax.ocx ActiveX Control in the SYSWOW64 directory of a Windows 10 64bit workstation resolves the problem.