Problems registering ERMhelper2.ocx / ActiveX Control on a Windows 10 64bit OS

Article Id: 7943

Status: Published

Updated On: 14-02-2018 08:18

Legacy Id: TEC1971543

Products:

CA Output Management Document Viewer CA Output Management Web Viewer

Issue/Introduction:

Encountering problems registering ERMhelper2.ocx / ActiveX Control on Windows 10 64bit OS workstations.

Cause:

On a Windows 10 workstation, the ERMHelper2ax.ocx has to be registered in the SYSWOW64 directory and not in the system32 directory.

Environment:

Windows 10 workstations, 64bit operating system

Resolution:

Registering the ERMHelper2ax.ocx ActiveX Control in the SYSWOW64 directory of a Windows 10 64bit workstation resolves the problem.