Problems registering ERMhelper2.ocx / ActiveX Control on a Windows 10 64bit OS

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Article ID: 7943

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Updated On:

Products

CA Output Management Document Viewer CA Output Management Web Viewer

Issue/Introduction

Encountering problems registering ERMhelper2.ocx / ActiveX Control on Windows 10 64bit OS workstations.

Cause

On a Windows 10 workstation,  the ERMHelper2ax.ocx has to be registered in the SYSWOW64 directory and not in the system32 directory.

Environment

Windows 10 workstations, 64bit operating system

Resolution

Registering the ERMHelper2ax.ocx ActiveX Control in the SYSWOW64 directory of a Windows 10 64bit workstation resolves the problem.