Problems registering ERMhelper2.ocx / ActiveX Control on a Windows 10 64bit OS
Article ID: 7943
Updated On:
Products
Output Management Document Viewer
Output Management Web Viewer
Issue/Introduction
Encountering problems registering ERMhelper2.ocx / ActiveX Control on Windows 10 64bit OS workstations.
Cause
On a Windows 10 workstation, the ERMHelper2ax.ocx has to be registered in the SYSWOW64 directory and not in the system32 directory.
Environment
Windows 10 workstations, 64bit operating system
Resolution
Registering the ERMHelper2ax.ocx ActiveX Control in the SYSWOW64 directory of a Windows 10 64bit workstation resolves the problem.
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