CA Workload Automation AE (AE) Application Server service does not stay up.

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• CA Workload Automation Agent

Issue/Introduction

The WAAE Application Server process stops soon after the start. The following error message is repeatedly logged in the as_server log ($AUTOUSER/out/as_server.ACE): 

ERROR: [0x070a8b70] ConfigUtil::XMLToConfigElement::handleError : Error parsing xml data line : 0 , char : 0 , message : (null)

ERROR: [0x070a8b70] ConfigUtil::XMLToConfigElement::xmlToConfigElement : there where errors when parsing xmlfile [ xmlfile : /opt/CA/WorkloadAutomationAE/autouser.ACE/eiam.server.config ]ERROR: [0x070a8b70] ConfigUtil::xmlFile2ConfigElement : unable to parse xml file [/opt/CA/WorkloadAutomationAE/autouser.ACE/eiam.server.config] ConfigUtil::XMLToConfigElement::xmlFileToConfigElement() returned error

Result::debug: [ConfigReader::loadConfigFromFile: unable to load xmlfile [/opt/CA/WorkloadAutomationAE/autouser.ACE/eiam.server.config]]

ConfiguratorImpl::init_internal: unable to load configuration

 

Cause

While using the external CA Embedded Entitlement Manager (EEM) security, the file "$AUTOUSER/eiam.server.config" is either missing or has insufficient permissions.

Environment

All Workload Automation AE 11.3.6+ version supported environments

Resolution

If the file $AUTOUSER/eiam.server.config is found to be missing, copy over from one of the other WAAE servers or environments of the same version.

Correct the file ownership and ensure the read permissions are allowed to the user who starts the service(s).

Restart the application server: 

# unisrvcntr start waae_server.ACE

WAAE Application Server (ACE)                              [  OK  ]

Executed waae_server.ACE start...................................OK

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