After installing CA Business Intelligence (CABI) 4.1 and attempting to create a new user via the CMC, receive the following error: You do not have any Concurrent User Licenses to make this user a concurrent user. You have 0 concurrent user licenses

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Article ID: 7914

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

After installing CA Business Intelligence (CABI) 4.1 and attempting to create a new user via the CMC, receive the following error:


You do not have any Concurrent User Licenses to make this user a concurrent user. You have 0 concurrent user licenses

<Please see attached file for image>

Error_licence.jpg

Cause

The CABI license is inserted during the install process.  Further checking reveals that it appears that no license key was added during the CABI install. 

This can be verified via:

1. Login to the Central Management Console (CMC) as Administrator 
2. Click on LICENSE KEYS from the CMC Home Page

<Please see attached file for image>

License_Keys.jpg

Environment

CA Business Intelligence (CABI) 4.1 SP3 or SP5All Supported Windows Operating Systems

Resolution

Please contact CA Support (1-800-CALL-CAI or https://support.ca.com) for assistance in manually entering the CABI license key.

Additional Information

CABI Installation on Windows - https://docops.ca.com/ca-business-intelligence/4-1sp3/en/installing/cabi-installation-on-windows

Attachments

1558700236536000007914_sktwi1f5rjvs16ozk.jpeg get_app
1558700234510000007914_sktwi1f5rjvs16ozj.jpeg get_app