Can't see connector details on the Administration tab

book

Article ID: 7912

calendar_today

Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

I can't see\change any detail on the connector details on the administration tab since in doesn't show anything.

Cause

This can occur when there are network problems between the UI and Manager and Connector servers.

 

Check the ..\SamUI\logs\soiuis-debug. log for the following message

 

ERROR [AdminUI GetConnectorConfig 3] exceptions.ExceptionUtil.exceptionConv(46) - MsgBus :Connection refused: connect
javax.jms.JMSException: Connection refused: connect

 

 

 

Environment

SOI 4.x SOI 3.3

Resolution

Ensure that the short name, FQDN and IP address resolution between the UI and Manager & Connector servers.